Stout Brothers Co., Inc. ("Stout") welcomes you to www.estout.com (the "Site"). Stout is committed to protecting the privacy and personal information of its users. Any information collected about you is for our internal use only and will not willfully be sold, traded, rented, disclosed or made available to any third party for unsolicited marketing purposes.
Personal identification information
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. You may be asked for name, account number, email address, mailing address, phone number and credit card information. You may, however, visit our Site anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Site related activities.
Non-personal identification information
Stout may collect non-personal identification information about you whenever you interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This is information collected is intended to gain a better understanding to better service you.
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How we use collected information
Stout may collect and use your personal information for the following purposes:
- To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience. We may use information in the aggregate to understand how you use the services and resources provided on our Site.
- To improve our Site. We may use feedback you provide to improve our products and services.
- To process payments. We may use the information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails. We may use your email address to send information and updates pertaining to your order, products or company news. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password and transaction information.
Compliance with children's online privacy protection act
This Site is not designed nor intended to be attractive to users under the age of 18. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 18, and no part of our Site is structured to attract anyone under 18.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Subject to credit review we offer net 30 days, pro-forma and COD terms. We also accept VISA and MasterCard at the time of purchase. Unpaid balances beyond invoice due date are subject to 1.5% per month finance charge (annual interest rate is equal to 18%).
All merchandise is sold F.O.B. warehouse.
Order are shipped UPS Ground unless stated otherwise at time of order. Oversized shipments are subject to UPS's standard additional handling charge.
Expedited Shipments are available upon request at an additional charge.
Orders are accepted in 1/4 yard increments with a 1 yard minimum.
Stout Brothers is a custom cut-order house and no returns are accepted without prior approval, nor more than 30 days after receipt of merchandise.
Merchandise returned without fault of vendor & with prior approval will be assessed a restocking fee of 20% in addition to all shipping costs. The minimum restocking fee is $25.00.
Claims will not be accepted for:
-merchandise after it has been cut or processed.
-custom orders and/or special order merchandise.
-shrinkage or stretching less than 3%.
Memorandum samples, representing a full repeat, are available upon request for all textiles except leather and tiebacks/tassels. Any sample not returned within 30 days will be charged to your account. The return date for memo samples may be extended upon request. Dye lots may vary; if exact color is required, please request a cutting from present stock for approval.
Fabric and Trimmings: Stout Brothers Co., Inc. does not make any guarantee as to wearability because the life expectancy of a fabric will vary according to use. The best available dyes are used but none are completely immune to fading. Consequently, our products are not guaranteed against color fading as a result of exposure to sunlight or atmospheric conditions.
Drapery Hardware: Stout Brothers Co., Inc. does not make any guarantee as to wearability because the life expectancy of hardware will vary according to use. The best available finishes are used but none are completely immune to fading. Consequently, our products are not guaranteed against color fading as a result of exposure to sunlight or atmospheric conditions
No fabrics are totally dimensionally stable. Climatic conditions and humidity in the environment may cause a fabric to contract or expand after installation (dampness will cause fabrics to stretch and dryness will cause shrinking). It is reasonable to expect as much as a 3% change in any drapery length (in a 3 yard length, this would amount to 3 inches up or down under various conditions). Fabrics installed over or near heating and cooling vents may react to a much higher degree. Generous hems should be used to permit later adjustments.
In accordance with the Flammable Fabrics Act as amended on May 4, 1967, the merchandise included in the price list is not intended for use in the manufacturing of wearing apparel.
The application of after-market fabric treatments other than those specified by the manufacturer can cause weave, color, or stability to change and adversely affect the fabric. The use of such treatments are not recommended by Stout Brothers Co., Inc. and become the sole responsibility of the purchaser.
Where deliveries are to be made to third parties (workrooms, curtain makers, upholsterers, etc.) we suggest you send a cutting to enable them to verify the goods when received.
PRICE AND AVAILABILITY SUBJECT TO MARKET CONDITIONS